qkok Privacy Policy

1. Who We Are

qkok ("qkok", "we", "us", "our") operates the online casino and sports betting platform accessible at https://qkok.io. qkok is a digital gaming platform designed specifically for adult players in Bangladesh, offering casino games, live dealer tables, sports betting markets — including live cricket wagering on BPL, IPL, and T20 World Cup — slot games, and associated promotional services, all denominated in Bangladeshi Taka (BDT).

For all data privacy enquiries, the qkok data team can be contacted at: [email protected]. Our support team operates 24 hours a day, 7 days a week, and responds to privacy-related requests within 72 hours on business days.

2. Personal Data We Collect

qkok collects personal data in two broad categories: data you provide to us directly, and data that is generated automatically when you use the platform.

2.1 Data You Provide Directly

Data Category	Examples	When Collected
Identity Data	Full legal name, date of birth, gender, national ID or passport number	Account registration and KYC verification
Contact Data	Email address, phone number, city of residence (e.g., Dhaka, Chittagong, Sylhet)	Account registration and profile updates
Financial Data	bKash / Nagad / Rocket / Upay wallet numbers, bank account details, transaction history	Deposit and withdrawal processing
Identity Verification Documents	National ID card scan, passport photo page, utility bill or bank statement for address verification	KYC compliance checks
Account Credentials	Username, hashed password, security question responses	Account registration
Communications Data	Support chat transcripts, email correspondence, feedback submissions	When you contact our support team

2.2 Data Collected Automatically

Data Category	Examples
Technical Data	IP address, browser type and version, operating system, device type, screen resolution
Usage Data	Pages visited, games played, session duration, bet history, betting patterns, login timestamps
Location Data	General geographic location derived from IP address (country and city level only)
Cookie & Tracking Data	Session cookies, persistent cookies, analytics identifiers — see Section 7 for full details

3. How We Collect Your Data

qkok collects your personal data through the following channels:

• Direct interactions: Data you submit through the account registration form, the KYC verification process, deposit and withdrawal forms, and communications with our support team.
• Automated technologies: As you navigate and interact with the qkok platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies (see Section 7).
• Third-party payment providers: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard, we receive transaction confirmation data from those providers necessary to credit or debit your qkok account balance.
• Identity verification partners: If qkok uses a third-party KYC service provider to verify your identity documents, that provider will share the verification outcome (pass/fail and relevant identity data) with qkok to fulfil our compliance obligations.
• Fraud prevention services: qkok may receive risk signals and device fingerprint data from third-party fraud prevention platforms to protect the integrity of the platform and the security of player accounts.

4. How We Use Your Personal Data

qkok uses the personal data it collects for the following specific purposes:

• Account management: To create, maintain, and administer your qkok player account, including processing deposits and withdrawals in BDT.
• Identity verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity in accordance with our KYC obligations.
• Service delivery: To provide access to casino games, live betting markets, slot games, and promotional offers available on the qkok platform.
• Transaction processing: To process deposits and withdrawals via your chosen payment method and to maintain an accurate record of all financial transactions on your account.
• Customer support: To respond to your enquiries, complaints, and support requests via email at [email protected].
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, money laundering, and other prohibited activities as defined in our Terms & Conditions.
• Responsible gaming: To monitor betting behaviour for signs of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools requested by players.
• Legal compliance: To comply with applicable laws, court orders, regulatory requirements, and lawful requests from competent authorities.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, and improve the performance, security, and usability of the qkok platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email, subject to your marketing preferences. You may opt out of marketing communications at any time by contacting [email protected].

5. Legal Basis for Processing

qkok processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and qkok — specifically, to operate your account, process transactions, and deliver the gaming services you have signed up for.
• Legal obligation: Processing that is required for qkok to comply with applicable legal obligations, including anti-money-laundering (AML) requirements, Know Your Customer (KYC) obligations, age verification duties, and responses to lawful authority requests.
• Legitimate interests: Processing necessary for qkok's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided that those interests are not overridden by your data protection rights.
• Consent: Where qkok relies on your consent as the legal basis for processing (for example, for certain marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

6. Sharing Your Personal Data

qkok does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data in the following limited circumstances:

6.1 Service Providers

qkok shares personal data with trusted third-party service providers who assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, and banking partners), KYC and identity verification services, fraud prevention platforms, cloud hosting and infrastructure providers, and customer support tools. All such providers are contractually bound to process your data only on qkok's instructions and to maintain appropriate security standards.

6.2 Game Software Providers

The casino games available on qkok are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may receive anonymised or pseudonymised session data necessary to deliver the game software. They do not receive your full identity or financial data.

6.3 Legal and Regulatory Authorities

qkok may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by applicable law, court order, or lawful governmental request. qkok will, where permitted, notify you of any such disclosure request.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial part of qkok's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data following the transaction.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. qkok uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate the platform effectively, remember your preferences, maintain your session security, and analyse how the platform is used.

7.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Essential for the platform to function — session management, login authentication, security tokens, fraud prevention	Session / up to 24 hours
Functional	Remembers your preferences such as language settings, game lobby layout, and responsible gaming limits you have set	Up to 12 months
Analytics	Collects anonymised data on how players navigate and use the platform to help us identify improvements	Up to 24 months
Marketing	Used to deliver relevant promotional content and to measure the effectiveness of qkok's marketing campaigns	Up to 12 months

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a new cookie is being set. Please note that disabling strictly necessary cookies will impair the functionality of the qkok platform, and you may not be able to log in or complete transactions. Disabling functional or analytics cookies will not prevent you from using the platform but may affect your experience.

8. Data Security

qkok implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the qkok platform.
• Encryption at rest for sensitive stored data, including identity documents and financial records.
• Access controls ensuring that employee access to personal data is limited to those with a genuine operational need, on a least-privilege basis.
• Regular security audits and penetration testing of the qkok platform infrastructure.
• Intrusion detection systems and continuous monitoring for anomalous access patterns.
• Two-factor authentication options for player accounts to provide an additional layer of login security.

9. Data Retention

qkok retains your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

Data Category	Retention Period	Reason
Account and identity data	Duration of account + 5 years after closure	Legal and regulatory compliance (AML, KYC obligations)
Transaction and financial records	7 years from transaction date	Financial record-keeping requirements
Support communications	3 years from last interaction	Dispute resolution and service quality
Betting and gaming history	Duration of account + 5 years after closure	Responsible gaming monitoring, AML compliance
Marketing preferences and opt-out records	Until you request deletion or 3 years of inactivity	Honouring your marketing choices
Technical and analytics data	Up to 24 months	Platform performance and security analysis

Upon expiry of the applicable retention period, qkok will securely delete or irreversibly anonymise your personal data in accordance with our internal data disposal procedures.

10. Your Data Protection Rights

As a qkok player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verifiable rights requests within 30 days.

• Right of access: You have the right to request a copy of the personal data qkok holds about you and information about how it is being used.
• Right to rectification: You have the right to request that qkok correct any inaccurate or incomplete personal data held about you without undue delay.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that qkok suspends processing of your personal data in certain circumstances, for example while we verify a rectification request.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that qkok provides your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where qkok relies on legitimate interests as the legal basis, and where you believe your rights and freedoms override those interests.
• Right to withdraw consent: Where qkok relies on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

11. Children and Minors

qkok operates a strict 21+ age policy. The qkok platform is not intended for, and must not be used by, any person under the age of 21. qkok does not knowingly collect or process the personal data of persons under 21 years of age.

If qkok discovers or has reason to believe that an account has been registered by, or is being used by, a person under 21, the account will be immediately suspended, all funds will be frozen pending investigation, and the personal data associated with the account will be deleted except where retention is required for legal or compliance reasons.

If you are a parent or guardian and believe that your child under 21 may have registered an account on qkok, please contact us immediately at [email protected] so we can investigate and take appropriate action.

12. Third-Party Links and Integrations

The qkok platform may contain references to third-party services, including payment providers such as bKash, Nagad, and Rocket, and game software studios such as Pragmatic Play and Evolution Gaming. When you interact with these third-party services — for example, by initiating a bKash payment — you are subject to the privacy policy and data practices of that third party, not qkok's Privacy Policy.

qkok is not responsible for the privacy practices of third-party service providers and recommends that you review their privacy policies before providing any personal data to them. qkok selects its third-party partners carefully and requires them to maintain appropriate data protection standards as a condition of their engagement with qkok.

13. Updates to This Privacy Policy

qkok reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email to the address associated with their account and will update the "Last updated" date at the top of this page. We recommend that you review this Privacy Policy periodically to stay informed about how qkok protects your personal data.

Your continued use of the qkok platform after the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any material changes to this Policy, you must cease using the qkok platform and may request account closure by contacting [email protected].

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how qkok handles your personal data, please contact our data team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Privacy-related requests are acknowledged within 24 hours and fully responded to within 30 days
• Support hours: 24 hours a day, 7 days a week
• Time zone: Bangladesh Standard Time (BST, UTC+6)

For responsible gaming concerns, please also visit our dedicated Responsible Gaming page, which provides guidance and tools to help you manage your gambling activity.