Responsible Gaming
at qkok
qkok is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm.
Why Responsible Gaming Matters at qkok
Every player on the qkok platform deserves a safe and controlled experience. From Dhaka to Chittagong, we provide real tools and genuine support so that gaming stays fun and within your means.
Strict 21+ Age Policy
qkok enforces a minimum age of 21 for all registered players. Every account goes through identity verification to ensure that no one under the age of 21 can access real-money gaming on our platform. If you suspect underage gambling, please contact us immediately at [email protected].
Deposit Limit Controls
Set your own daily, weekly, or monthly deposit limits directly from your qkok account settings. Once a limit is set, it takes effect immediately for reductions and after a 24-hour cooling period for increases — giving you genuine control over your spending in BDT.
Self-Exclusion Programme
If you feel that gambling is becoming a problem, qkok's self-exclusion tool allows you to block access to your account for a chosen period — ranging from 30 days up to permanent exclusion. During self-exclusion, all marketing communications are also suspended.
Session Time-Out Features
Use the session time-out feature to take a short break from gaming for periods of 24 hours, 48 hours, or 7 days. During a time-out, your account remains open but all betting and deposit functionality is temporarily disabled until the period expires.
Reality Check Reminders
qkok's reality check feature sends you periodic on-screen notifications showing how long you have been playing in your current session. These reminders help you stay aware of time spent and encourage you to take regular breaks during extended gaming sessions.
24/7 Dedicated Support
Our responsible gaming support team is available around the clock to help any player in Bangladesh who has concerns about their gambling behaviour. Contact us any time at [email protected] — all enquiries are handled with complete confidentiality and genuine care.
Take Control of Your Gaming Experience
qkok gives every Bangladeshi player a full suite of account-level tools to keep gambling enjoyable and within personal boundaries. All tools are accessible directly from your account dashboard with no waiting period for restrictions.
Gambling is most enjoyable when it is treated as entertainment. The moment it begins to feel like an obligation, a way to recover losses, or a financial necessity, it is time to use one of the tools below or to reach out to our support team. There is no shame in asking for help — our team is here for you.
Set a Daily Deposit Limit
Define the maximum amount you can deposit on any single day. For example, you might set a daily limit of ৳2,000 to ensure your gambling spend never exceeds your daily entertainment budget. Reducing your limit takes effect immediately; increasing it requires a 24-hour review period for your protection.
Set a Weekly or Monthly Deposit Cap
For longer-term financial planning, qkok also supports weekly and monthly deposit caps. A monthly cap of ৳10,000 or ৳20,000, for instance, ensures your total gambling spend aligns with what you can comfortably afford over the full month — particularly useful for players who receive a monthly salary.
Activate a Session Time-Out
Request a short break of 24 hours, 48 hours, or 7 days. During a time-out, you cannot place bets or make deposits. Your account balance and history are preserved and fully accessible once the time-out period ends. This is ideal if you feel you need a brief pause but are not ready to self-exclude.
Request Self-Exclusion
Self-exclusion is available for periods of 30 days, 60 days, 90 days, 6 months, 1 year, or permanently. During self-exclusion, you cannot log in, place bets, or receive promotional communications. To request self-exclusion, contact our support team at [email protected]. Reinstatement after a fixed-term exclusion requires a written request and a mandatory 7-day reflection period.
Enable Reality Check Notifications
Configure your account to display session duration reminders every 30, 60, or 90 minutes. When a reminder appears, you are given a clear summary of your session length and net win/loss position, and you can choose to continue or end the session. This feature is especially recommended for players who enjoy extended live casino or cricket betting sessions.
Close Your Account Permanently
If you wish to stop gambling permanently, you can request full account closure by contacting [email protected]. All pending withdrawals will be processed before closure. Your personal data will be retained for the periods required under our data retention obligations, as detailed in our Privacy Policy, but your account will be permanently deactivated.
Recognising Problem Gambling
Problem gambling can affect anyone. Being aware of the early warning signs is the first step toward getting help. If any of the following apply to you or someone you know, please reach out to our support team or seek professional help.
Chasing Losses
Continuing to gamble in order to win back money that has already been lost, rather than accepting losses as part of normal play.
Gambling with Essential Funds
Using money intended for rent, food, utility bills, or family needs to fund gambling activity instead of discretionary entertainment funds.
Hiding Gambling Activity
Concealing the extent of gambling from family members, friends, or colleagues because of embarrassment or fear of their reaction.
Inability to Stop
Feeling unable to stop gambling even when you want to, or repeatedly failing at attempts to cut back or set limits for yourself.
Neglecting Responsibilities
Missing work, ignoring family obligations, or withdrawing from social activities in order to spend more time gambling online.
Borrowing to Gamble
Taking out loans, borrowing money from family or friends, or using credit facilities specifically to fund continued gambling activity.
Is Your Gambling Still in Control?
Honest self-reflection is a powerful first step. The questions on the right are designed to help you evaluate whether your gambling habits remain healthy and within your control. There are no right or wrong answers — only honest ones.
If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our responsible gaming support team, activate one of our player protection tools, or contact a professional gambling support organisation.
Remember: gambling at qkok is meant to be a form of entertainment, not a financial strategy. Betting on cricket, enjoying slots, or playing casino games is best done with money you can afford to lose — money set aside for leisure, not for living costs.
Answer honestly — have you experienced any of the following?
Have you ever spent more money on gambling than you originally planned or could comfortably afford?
Have you ever gambled to try to recover money lost in a previous session?
Have you ever felt anxious, irritable, or restless when trying to reduce or stop gambling?
Have you ever lied to a family member or friend about how much you gamble or how much you have won or lost?
Have you ever gambled using money intended for household expenses, rent, food, or other essential needs?
Have you ever borrowed money or sold belongings specifically to fund gambling activity?
Has gambling ever caused you to miss work, neglect family responsibilities, or withdraw from social life?
Do you find yourself thinking about gambling frequently during non-gaming hours — planning your next session or replaying past bets?
Support Is Always Available
Whether you need to speak with our team, adjust your account settings, or access external professional help, qkok makes it straightforward to get the support you need.
Email Our Team
Send a message to our responsible gaming specialists any time of day or night. We respond to all responsible gaming enquiries within 24 hours.
[email protected]Account Protections
Log in to your qkok account and navigate to Account Settings to instantly activate deposit limits, time-outs, or self-exclusion without needing to contact support.
Account DashboardRead Our Policies
Our Terms & Conditions and Privacy Policy contain full details of your rights, our obligations, and the procedures we follow to protect players on our platform.
Legal DocumentsFrequently Asked Questions
Our FAQ page covers common questions about responsible gaming tools, account limits, self-exclusion procedures, and how to contact our support team.
FAQ PageOur Commitment to Every Player in Bangladesh
qkok pledges to maintain responsible gaming tools that are free, always accessible, and effective. We will never market to players who have self-excluded. We will never use pressure tactics, aggressive promotions, or misleading bonus terms that encourage players to gamble beyond their means.
We believe that a sustainable gaming platform is one where players feel safe, respected, and in control. That is the standard qkok holds itself to — for every player, in every city across Bangladesh, every day of the year.
Enjoy qkok — Safely and Within Your Limits
When gambling is fun, fair, and within your budget, it is a great form of entertainment. Explore qkok's full range of games and betting markets knowing that our responsible gaming framework has you covered every step of the way.
21+ Only | Play Responsibly | Gambling involves risk | Self-exclusion tools available